Frequently Asked Questions

Everything you need to know about your Okayplayer Shop order.

When will my order ship?

Most orders are processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.

What is your return policy?

We accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition drops and final sale items are not eligible for return.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which size to order?

Each product page features a detailed size guide. We generally use standard unisex sizing for our apparel, but we recommend checking specific measurements for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

What should I do if my item arrives damaged?

We pride ourselves on quality, but if you receive a defective item, please email our support team with your order number and a photo of the damage so we can arrange a replacement.